Thu, March 27

On March 27, the Beijing Hotel hosts the “DCX: Customer Experience Day” case conference organized by DigitalLine.

The event will cover a wide range of information on customer experience and how it can be used for business purposes. Participants will touch on topics related to customer engagement, the balance between business growth and service quality, staff training, artificial intelligence in customer experience, analytical tools, and will also consider practical cases offered by conference speakers.

Today at the event are representatives of SYSTEM TECHNOLOGIES, who are experts in the field of interaction with customers and communication with the brand. In the afternoon, colleagues will take part in a Round table on the topic “How the evolution of technology (AI, Big Data) affects the future of the client experience,” where they can discuss topical issues with the participants and share their own experience.