Customer Information Management

Customer Informational Management (the single register of clients) is a core in complexes of the systems which provide control of relationship with clients. It is intended for provision of full and coordinated data about a client formed to the single client’s profile which is accessible for bank employees by any channel.

Advantages of the system

• Adjusted models and algorithms for construction of the single client base;
• Special worked out verification procedures;
• Integration with all informational systems of the bank;
• Instant access to the full information about a client;
• Maintenance of potential clients data, groups of clients and extended files of clients;
• Early warning system about potential risk of work with clients;
• Single base of worksheets of correspondent banks, worksheets of all types of clients;
• Scanning of client documents for certification of the personality and their use in the required operations of the bank.

Purpose of Customer Information Management

Functional specifications:

• Formation of the client profile;
• Maintenance of the data base of potential bank clients;
• Formation of reports by financial results obtained by the bank from the servicing of each specific client;
• Formation of reports in accordance with clients data;
• Monitoring of clients behavior;
• Formation of the own risk classification system for actions of a client;
• Preventive actions for risk occurrence in interactions with a client;
• Management of interrelated groups of clients;
• Execution of a clients worksheet for counteraction against legalization of fraudulent gains or financing of terroristic activities.